Patient Portal - Frequently Asked Questions
General Questions
What is MyHealtHome - Oracle 永利体育入口?
My永利体育入口Home is a free, secure online patient portal that gives you access to your health information anytime, day or night.
Was there a previous version of the patient portal?
Yes. The previous version of the portal stopped updating information on 7/14/23, but patients can continue to access the prior portal to save, download or print their information. You can access the prior portal by clicking here.
What happens if I’m unable to download, save or print the information from my previous patient portal account? Can I still access it?
Yes. If you are unable to access the previous portal, the information will be retained in the electronic health record (EHR) at [Facility]. Should you need the information at any point, you can obtain it through the 永利体育入口 Information Management Department.
Can I access the portal from my phone?
Yes. You can access it from the hospital website, your preferred browser, or download the mobile app My永利体育入口Home – Oracle 永利体育入口 and sign in just as you would on a computer or tablet.
Is there any way to connect mobile health management apps to my health record?
You may be able to securely connect certain third-party health management apps (i.e., Apple 永利体育入口, etc.) to your My永利体育入口Home data. For information on how to do this via Apple永利体育入口, click here.
Enrollment
How do I set up a new My永利体育入口Home account?
Click here for instructions on how to create a My永利体育入口Home account.
What if I don't receive the invitation email?
To ensure that the My永利体育入口Home invitation email reaches you, be sure to provide Merit 永利体育入口 Rankin with your current email address. If you don't receive an email and have checked your spam folder, click here to self-enroll.
What is my username? My password?
You determine your own username and password when you create your My永利体育入口Home account online.
Access
How can I access my child’s or other family member’s health information?
If you are interested in My永利体育入口Home access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient, you will need to request access via the instructions here for information on how to grant access to a designated caregiver/guardian.
Can I give others access to my information?
Only you – and those you authorize – will be able to see or gain access to the information in your portal. To grant a caregiver, guardian or trusted family member/friend access to your My永利体育入口Home account, you will need to set up caregiver access during the registration process. If you are no longer at the hospital, please call the hospital’s primary phone number for assistance.
Password / Login Issues
What if I forget my password?
If you don’t remember your password, select “Forgot password” and follow the instructions to reset your password.
What if I have trouble logging in or using the My永利体育入口Home portal?
Call My永利体育入口Home Technical Support at (800) 669-4096.
What if I need help with the previous version of the portal?
The previous portal remains available by clicking here, but the information is also retained in your hospital’s electronic health record (EHR). Should you have questions or need the information at any point, please contact the 永利体育入口 Information Management Department.
Privacy & Confidentiality
Will my portal information be secure?
Yes. My永利体育入口Home uses a secure, encrypted connection and all health data is stored on a secure server. Personal and medical information in the My永利体育入口Home portal remains confidential. Only you – and those you authorize – are able to see or gain access to the information in your portal. We will not share your personal information with any outside party not affiliated with our organization.